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Support

Need help with D-Track or the Zoom integration? Find the right channel below.

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Email Support

For non-urgent issues, bugs, or feature requests. Response within 1 business day.

Send Email
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Internal Chat

Reach the D-Track development team on Microsoft Teams for quick questions.

Open Teams
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Zoom Integration Help

Issues connecting your Zoom account? Revoke and reconnect from the D-Track settings page.

Go to Settings

Frequently Asked Questions

How do I connect my Zoom account to D-Track?

Go to Settings โ†’ Integrations โ†’ Zoom in D-Track and click "Connect Zoom Account." You will be redirected to Zoom to authorize the app. Once approved, your meeting time will be automatically included in your activity summaries.

What Zoom data does D-Track access?

D-Track only reads meeting metadata: meeting titles, dates, and durations. It never accesses audio, video, chat messages, or screen-share content. See the Privacy Policy for full details.

How do I disconnect my Zoom account?

Go to Settings โ†’ Integrations โ†’ Zoom and click "Disconnect." You can also revoke access directly from Zoom's Installed Apps page under your Zoom account.

My Zoom meetings are not showing in D-Track. What should I do?

First, check that your Zoom account is connected under Settings. If it is, try disconnecting and reconnecting to refresh the OAuth token. If meetings still don't appear after a few minutes, contact support at developer@mcswusa.com.

How do I set up the WakaTime plugin for D-Track?

Install the WakaTime plugin for your IDE, then edit ~/.wakatime.cfg and set:
api_url = https://dtrack.mcswusa.com/api
Your D-Track API key is available under Settings โ†’ API Key.

How is my coding time calculated?

D-Track uses heartbeats sent by your IDE plugin. A gap of more than 10 minutes between heartbeats is treated as inactivity. Meeting time from Zoom is added separately and shown as a distinct category in your dashboard.

Who can see my activity data?

By default, your data is private and visible only to you. Administrators may access aggregated team data for planning purposes. Contact support if you have questions about data access within your team.